Policies for our Cabin Rental Resort

PLEASE Read These Policies Thoroughly. Our goal is to maximize our guests’ enjoyment by maintaining a fun, picturesque, quiet, safe and clean environment for all of our customers vacationing at our cabin rental resort in Arizona. We ask everyone to read and understand our policies before making your rental cabin reservation, just so you don’t have any unpleasant surprises. Most folks get a chuckle out of how simple some of this stuff is, but we need to say it anyway.

  • Checkin time is 3PM. PLEASE don’t arrive early, unless you have made prior arrangements. The office will not be staffed for checkin until 3PM daily.
  • Checkout time is 11AM. We DO allow late checkouts when available. Just ask us and we’ll do our best to accommodate you!
  • Guests are responsible for any damage to their cabin(s) or the resort grounds.
  • As the general rule of thumb, we expect the cabins and the grounds to be left the way they were when you arrived with the exception of a general housekeeping service.
  • Smoking is ONLY permitted on front porch of cabins. Arizona is prone to forest fires and a cigarette butt has started plenty of them! Smokers must dispose of cigarette butts in ash can located at base of front porch stairs. We don’t want to clean up your cigarette butts anymore than you want to clean up ours. A $25 (minimum) fee will be charged to anyone improperly disposing of cigarette butts.
  • $100 minimum cleaning fee for smoking in a cabin. If you smoke in the cabin there will be a charge.
  • 2 Vehicles (including trailers) maximum per cabin. Additional vehicles can park in overflow parking areas away from the cabins. You must notify us when reserving if you need space for more than two vehicles or trailer(s). If you do not reserve additional parking space we may not be able to accommodate you.
  • No operation of ATC/Quads/Dirt Bikes on resort property. You can drive in and out (if your street legal) while heading to and from the trails, but no other riding on the property.
  • Our facilities are for registered guests and approved visitors only so that we can maintain the safety and security of our resort. Unapproved visitors are NOT allowed at any time (day or night) For each unreported guest you will be billed $50 per day.
  • Unapproved or unreported dogs\pets will be billed at $50 per animal per day.
  • Linens\Towels can be exchanged for clean replacements every 3 days. Arizona is in a drought and we do our best to conserve water. Most folks don’t change their bath towel every day at home, so we don’t do it here either. If you really need fresh towels and sheets every day, we will provide them for you for $15 per day.
  • A $50 minimum cleanup fee for any cabin that is excessively dirty (including dirty dishes).
  • Gathering area and campfire pit is open to all guests unless fire restrictions are in place. Please clean up after yourself, throw away your trash, brush and clean the grill after you use it and do not throw bottles or cans into the campfire or marsh mellows around the campfire area. Please respect our property and our other guests.
  • The horseshoe pit area is available for our guests enjoyment. However, the use of the pit is intended for adults 18 years of age and older. No minors are allowed in the horseshoe pit area unless accompanied by a parent or legal guardian. Guests play at their own risk.
  • DO NOT BREAK THE BRANCHES OFF OUR TREES FOR ANY REASON. If you need sticks for roasting marshmallows or hot dogs, then get them from the forest around us, the grocery store, or rip em’ off your trees at home and bring them with you. Our trees are very costly and we happen to like them the way they are. Do not damage them. This one can be expensive for you (several hundred dollars), so please, just don’t do it.
  • Charcoal grills are for charcoal use only. No campfires or ANY use of wood or paper allowed in the charcoal grills (this is an obvious fire hazard).
  • Firewood is for use on property only. Taking wood from the resort is considered theft and will be prosecuted.
  • A $50 minimum cleanup fee for dog feces, graffiti, cigarette butts, confetti, streamers, silly string, balloons, or other items improperly disposed of.
  • The woodstove doors MUST remain shut when a fire is burning. Guests are fully responsible for any damage or carpet burns and will be charged for carpet repairs or replacement.
  • A $50 minimum lost/non-returned key charge.
  • A $150 cleaning fee will be added to groups utilizing 7 or more cabins.
  • No refund for early checkout.
  • No refund for guest(s) evicted from resort.
  • Wi-Fi access may be limited to certain cabins and is not guaranteed.
  • Reservations for our Spa Services (massages, facials, waxing, etc) are NON-CANCELABLE. Charges for these services will automatically be charged to the customer’s credit card on file.
  • We legally reserve the right to refuse service to anyone.
  • Rates/Policies are subject to change without prior notification.
  • By signing the registration card and/or policies, whether online or in person, the guest is pre-authorizing any and all incidentals/damage fees to be charged to the credit card on file with the office. This includes all fees noted above and any additional fees assessed based on a per case situation. It is not our intention to charge any guests additional fees if our resort is left in a reasonable manner that displays respect to the resort grounds, individual cabin belongings and the cabin structure.
  • RESERVATIONS: To ensure we do not overbook our cabins we charge your credit card a minimum of half of the reservation total at the time the reservation is taken. Some reservations require full payment at time reservations are made. Visa, MasterCard, Amex and Discover are accepted. Cashier’s/traveler’s check, money order or cash may be accepted with a valid credit card for security purposes. No checks are accepted at check in. Checks are accepted when reserving the cabin only if received at least two weeks prior to the stay as a 100% advance payment.ALL customers are required to provide a valid state-issued drivers license/identification card AND credit card upon checking. If you do not have a credit card, a $300 (cash) refundable Security and Cleanliness Deposit is required. If you don’t have a state-issued ID, we can’t rent you a cabin. Sorry.
  • CANCELLATION POLICY: Reservations that are cancelled prior to cancellation period will receive a full-refund less a $25 (per cabin) cancellation charge. If cancellation occurs within the cancellation period, a $25 (per cabin) cancellation fee will be applicable and reservation deposit reimbursement will be subject to re-rental. If reservation is canceled within the non-cancelable period, the reservation total is due and remaining balance will be charged immediately. Refund is subject to re-rental. If we are able to resell the cabin we will refund the balance less a $25 cancellation fee (per cabin). Also, if we are able to re-rent the cabin for only part of your scheduled reservation, only those nights are subject to refund. No refund for early checkout. If you are part of a group and reserving multiple cabins, please make sure the other guests are not double booking the same cabins. You will be responsible for all cabins that you reserve.Cancellation policies vary depending on the type of reservation (i.e. duration, holidays, large groups, etc.).
    • 1 cabin reserved = 14 DAY cancellation period.
    • 1 cabin reserved for 7 days or more = 30 DAY cancellation period.
    • 2-14 cabins reserved (including groups that have reserved cabins individually) = NON CANCELLABLE
    • HOLIDAY Periods = 30 DAY cancellation period for one cabin booked. If more than one cabin is booked see the non-cancelable policy for groups. Contact Management for specific dates considered to be within a Holiday Period before booking.
    • Travel-agency-reserved reservations cannot be cancelled.
  • RESERVATION DEPOSITS: All reservations require a minimum of a 50% deposit at the time the reservation is made. This guarantees that the cabin is reserved for you. We will not overbook our cabins. The remaining balance will be paid upon arrival. Groups of 2 or more cabins and/or holiday reservations are non-cancelable 30 days from the date of reservation. (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas week – including New Years) In the event of cancellation within the cancellation period as specified in the above paragraph, customer is liable for the FULL AMOUNT of the cabin rental price, not just the initial deposit.